Mail-in Instructions
Sending your film to Pillow Film Lab is simple.
Please follow the steps below to ensure safe delivery and smooth processing.
Step 1 — Download & Complete the Order Form
Download and fill out the Pillow Film Lab order form before mailing your film.
Please make sure all film types, scan preferences, processing instructions, and contact information are clearly completed.
Step 2 — Pack Your Film Securely
Place your film and completed order form inside a padded mailer.
Packing Guidelines:
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Use a padded mailer
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Keep film in protective canisters or original wrapping whenever possible
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Separate exposed and unexposed film clearly
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Label push/pull or special processing instructions clearly (Only if it's not a disposable camera)
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Do not tape directly onto film rolls or canisters
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Include your completed order form inside every shipment
For best protection, avoid using thin paper envelopes
Step 3 — Ship Your Film To
Pillow Film Lab
187 Culver Ave
Jersey City, NJ 07305
United States
We strongly recommend using tracked shipping for all mail-in orders.
Step 4 — Processing Begins Upon Arrival
Once your package arrives:
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Your order will be checked in
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The film will be processed according to your instructions
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Each roll is processed with fresh chemistry and individually reviewed during scanning.
Typical turnaround time:
3–5 business days after arrival
ECN-2 and E-6 may require additional time.
Step 5 — Receive Your Scans
Completed scans will be delivered digitally via email or download link.
Negatives are returned by shipping only.
Processed negatives will be held for up to two weeks after completion before disposal if return shipping is not arranged.
Notes
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Orders received without a completed order form may be delayed
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Expired or damaged film may produce unpredictable results
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Please contact us before shipping if you have unusual film formats or special requests